- Our products feature covers with Dead On Arrival Warranty (In-Case received Damaged or non working product).DOA should be claims within 2 days after delivery after that we will not responsible to coverage.
- As a re-seller/importer we are not responsible for any product’s warranty after using the product.customer is responsible to directly contact and claim warranty with manufacturer of the particular product.
- A refund or exchange can be claimed within 2 days after delivery of the product. The claim will become void after that period.
- In order to claim the refund or return, the item must be returned in an unused and new condition packed in original factory packing.
- All Items sold cannot be returned unless.
- – Factory Defects
- – Packaging Mistakes
You will be acknowledged the receipt of your item via email once we receive it. On inspection of the item, you will be informed about approval or rejection of your refund via email. In case of approval, your refund will be processed via bank transfer or Store credit coupon. In case of rejection, same products will ship back on your shipment address.
Only defective or damaged items are exchanged. To exchange with the same item, send us an exchange request on Info@vapemantra.com.
*Refund or Store credit coupon also may provided in-case of non availability of same product.
The following are NOT covered and are excluded from this warranty:
- Tanks (please do not report us about spitback of leakage issue under warranty terms)how ever customer may write us for assistance and help to fix the problem.
- Accessories in general – Coils, Batteries, chargers, replacement glass etc.
- Please remember, VapeMantra warranty covers only factory defects. Any misuse, scratches, drop signs, misuse of batteries or chargers will void the warranty immediately.
VapeMantra is not responsible for
- Abuse of any kind
- Dropping the device
- Force Majeure
- Items opened by another party
- Items covered by another warranty
- Vapemantra.com doesn’t provide any Warranty for any products like Kangertech, Aspire, Innokin, Joyetech ,Vaporesso, Smoktech and other brands. The warranty is covered by Manufacturers of appropriate products and warranty card is supplied within the sealed box from manufacturer. It is your responsibility to keep the Warranty card safely.Coils and E-Liquids don’t comes under DOA(Dead On Arrival) terms.
- Injuries of any kind resulting from use regardless of circumstance
- Issues arising from alterations or modifications
- Products with missing or defaced serial numbers.
Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not able to accept returns of any e liquids whether they are unopened, unused or remain sealed unless we have sent you incorrect liquids in your order.
The user shall agree to defend, indemnify and hold VapeMantra harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
Misuse, If an item if damaged because You didn’t know how to operate it/maintain it or you were “learning” it’s obviously not covered in any warranty , Vape gears aren’t a new Fridge or a TV set or a new mobile phone as their life span completely dependent on your knowledge base and whether you know the specs and the capabilities of these devices or not , Vaping in general is a hobby and you are expected to watch reviews / read tutorials and you research before placing an order .